Freight Policy
|
Shipping
|
Freight for each order can and will vary depending upon the type and amount of product you purchase.
We will ship the best way possible and you will be notified via email, and asked for your approval, prior to all shipments.
Please feel free to contact us via email or telephone if you would like a freight charge prior to ordering.
|
Common Carriers
|
We use a variety of common carriers to obtain the best rates and service to ship your goods.
You may request your own carrier and have third party billing as an option.
Please indicate if you have such a preference when you place your order.
|
Local Deliveries
|
For our local customers, we offer delivery on our own fleet of trucks.
Local delivery is free of charge for most orders in the Detroit and Grand Rapids metropolitan areas.
For some of the outer regions, we can still deliver via our trucks for a nominal charge.
Upon receiving your order, we will email you with your shipping charges, if any, for your approval prior to delivery
|
Residential Deliveries/Terminal Pick Up Option
|
Residential deliveries will typically assessed an extra charge ranging from $30 to $60.
If you request lift gate service, additional charges may apply as well.
To avoid either of these charges you may request terminal pickup. This is a great alternative.
Not only do you save on fee’s, you are able to do this at your own convenience and it is easier to inspect for damage or notice lost or missing items.
Please indicate if you have such a preference when you place your order.
|
UPS
|
Items will be shipped via United Parcel Service or DHL ground whenever possible.
|
Freight Damage/Lost or Missing Items
|
Please inspect all items before you sign for freight.
Look closely for damage. Be sure you have the correct number of pieces.
It is your responsibility to inspect and notate any damage and or lost/missing items at receipt of shipment.
It is imperative that you keep a copy of the signed bill of lading notating any problems.
If you do receive a damaged shipment you may choose not to accept the delivery at that time.
The goods will come back to us and we will handle he claim and reship your order.
If the damaged item is slight and acceptable, mark on the bill that items are damaged and contact us.
We will get you the necessary parts to repair your item if needed. In the unfortunate occasion that your freight
shows up with damage and you did not mark it on the bill or did notice it initially, contact us so we may assist you on making your freight claim.
|